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Application Management Lead - New York
Top Tier Financial Comany
Prime Services IT provides technology solutions to support the business
CMR IT main responsibility is to develop IT solutions for Hedge fund counterparty risk, Collateral Management, Client Valuations Group, and Global Netting for front office, globally. In addition, Collateral Optimization Unit (COU) is a new department setup within the front office to ensure that the firm has transparency and necessary controls in place to monitor the quality, funding and cost of collateral. In addition, with the Dodd-Frank regulation coming in to effect mid 2011 a number of business processes are set to change, which in turn will require technology processes to be re-aligned.
An integral part of the 2011 CMR roadmap is an aggressive technology build out which aims to provide the necessary front to back solutions for the Collateral Management, Margin, and Risk business. To be successful, CMR will need to continue to partner with Front Office sales and trading teams, Middle and Back Office operations, Risk, Finance and other technology teams including infrastructure and support.
Main Function
The successful applicant will be responsible for leading a team of 3 based in NY for the regional applicaiton management function within a larger global Service Delivery team for an IT team which has 220 FTEs, 30 projects and 8 stakeholders groups.
This role will focus on the day to day maintenance and support of a suite of applications (including at least one Category A application for the bank), owning the interface between the development and business teams, close user interaction during incidents, providing a quality gate for functionality being released into a production environment, and respond to user queries, data requests, and other similar functions.
Main Duties
The support models for these applications are at various stages of maturity, and the quality of processes in each reflect this – the successful applicant will have an opportunity to improve the functions and provide direction and improvements in these..
Work closely with the development team to ensure the support processes are clearly set and adhered to.
Work closely with the business users, to ensure the support process strategy is appropriate, and implement improvements where appropriate with buy in from the global SDM team.
Work with the Configuration Management team as a quality gate into production environments.
Be able to clearly communicate plans, status, and progress to internal management, and external stakeholders.
Person Requirements
Basic Qualifications
Bachelors Degree
5 years + experience in Application Management delivery
Preferred Qualifications
Effective leadership, interpersonal and communication skills.
Excellent communication skills with both IT and business at all levels
Good knowledge of techniques for planning, monitoring and controlling projects.
The ability to find ways of solving or pre-empting problems.
The right candidate will present well, be action-orientated, with a focus on continuous improvement in all areas of work.
Known for high energy and productivity the right candidate will be able to deliver quality results with a challenging, positive, influential style
The successful candidate will demonstrate creativity and pragmatism with an ability to conceptualize and deliver at speed.
A passion for delivering support practices to a high quality, with an enthusiasm for whole team success
An intimate knowledge of service delivery, and the role of Application Management within the wider software change process
Appreciation of the approach to working with remote teams, and managing local resources
A proven track record of managing, motivating and leading a team of high performing Application Management staff
Strong track record of delivering improvement within existing Application Management teams
An ability to appreciate and understand the roles of Project Managers, Developers, QA, Configuration Management, users, and key stakeholders
Including a demonstrable ability to work with them to improve the process from inception to production
Experience in Collateral Management, Margin, and Risk would be nice.
