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Friday, July 22, 2011

We're HIRING: Application Support Analyst (Top Financial NYC)

Call or text 203-29-QUANT 203.297.8268 if you have any questions and are qualified
for this role or others posted.

Please  speak clearly if leaving a voicemail, and let me know the role you are applying
for and if you have sent a resume or not.

You may call or text at any time. All discussions and messages are fully

If QUALIFIED &AUTHORIZED FOR USA WORK, email resume onto QuantRec
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You can fax in resume to 206-202-7703 as well. 

PLEASE BE SURE TO INCLUDE your salary requirements (2010 base/bonus), location
preferences, and for my notes where you have been interviewing or been submitted to in the past 6 months (as there are multiple opportunities if you are a solid techie).

Must currently be in USA and be Green CARD/US CITIZEN/h1b with enough years left
on visa (at least 3 years). 
Also include the best times to reach you over the near term.

Candidates MEETING MOST OF the SPEC below will be contacted PROMPTLY.


AVP level, 80-110K base +bonus
IT Funds Solutions is an IT function that support the Funds Solutions business at the Bank.  This IT group works on multiple work-streams to support a growing Global business. The workstreams include an Asset Management Platform, Trade Approval Workflow, CRM, Client Portal, Risk Management and Product Development Initiatives. 

Team supports front office and are an asset class neutral structuring team whose mission is to develop sophisticated issuing platforms, quantitative asset allocation strategies and deliver cross asset investment products that meet specific client needs. Team provides support to Banks Asset Mgmt facility.  IT Funds Solutions support the business by providing short term tactical solutions as well as strategic IT initiatives to expand this business area further
Main Function
This role is to be part of our Global Support team providing comprehensive technical and application support to the Business team. This is a challenging role that requires committed, team-orientated and flexible individuals with strong academic records and excellent interpersonal and communication skills. 
The role will involve support tasks that embrace the entire suite of the Banks products and close contact with traders, Fund Managers and other BCFS users within from an early stage.
There will also be a requirement to participate in Disaster Recovery testing and, on occasions, help the BTB (Build the Bank team) implement releases.
Main Duties
Full Application Management / Support of IT platforms / applications

Answer calls from users and resolve them in a timely manor 

Provide technical expertise to both users and 3rd party vendors

Track all calls and internal technical issues
Package and release code and system patches
Follow technical support processes and procedures handbook
Escalate critical issues to the relevant departments
 Identify common issues and techniques for addition to Knowledge Base
Manage multiple issues simultaneously
Identify workarounds to bugs and issues whenever possible and document on team Wiki.
Identify and assist in implementing projects that benefit the business users
Manage Support SLA’s with third party vendors
Person Requirements
Basic Qualifications
Bachelors Degree
5 + years of knowledge of Asset Management business.
Preferred Qualifcations
Linedata vendor system experience  (Longview Trading System and Fund Manager would be would be advantageous) 

Computing or other science/business degree

Working experience in software support or customer-service role
Knowledge of SQL
Knowledge of databases and programming language particular in Oracle with PL/SQL and MS SQL Server with VB.Net
Ability to work effectively in a close-knit team as well as independently
Self sufficient and motivated
Strong problem solving and troubleshooting skills
Excellent oral and written communication skills
Experience and exposure to financial industry, including Fund Accounting and buy side trading applications and protocols (OMS, EMS, FIX protocol)

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