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Wednesday, March 7, 2012

We're Hiring: Application Support Analyst (Top Financial Company / NYC) Jr to Mid Level

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Also include the best times to reach you over the near term (this week & or next week).

Candidates MEETING MOST OF the SPEC below will be contacted PROMPTLY.

Application Support Analyst

Financial Company / NYC

Jr to Mid Level  (3-7 yrs exp)

Main Function
Index Portfolio and Risk solutions support analyst – support the day to day application and systems within the Research IT business.

The Application Support Analyst’s role is to deliver support to end users in the Index and Portfolio Risk solutions organization. This will include but

not be limited to advice and training on how to use various types of software programs efficiently and effectively in fulfilling business objectives.

This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The

Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications and tools sets

to facilitate the day to day running of the systems and infrastructure. The Analyst will be responsible for the day to day system health and maintenance

of the IPRS systems including release management and deployment to a PROD environment
Main Duties
· Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical


· Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

· Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

· Perform hands-on fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications.

· Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final


· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

· Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

· Maintain and enhance performance of all new and existing software and applications across the organization.

· Identify and learn appropriate software applications used and supported by the organization.

· Coordinate with department heads to assess departmental application training needs and objectives.

· Participate in the design, development, and delivery of software applications training programs and individual classes.

· Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.

· Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.

· Apply diagnostic utilities to aid in troubleshooting.

Manage and/or provide guidance to junior members of the team
Person Requirements
Basic Qualifications
Bachelors Degree
3+ Years Application support in Financial services industry
Preferred Qualifications
Candidate should have knowledge of ITIL methodology and have experience in a trade support environment gained through a financial institution.

Candidates must possess a strong technical background primarily in Unix/Linux, Weblogic, Apache, Citrix, Java, MS SQL Data Base and Autosys

Fixed Income product knowledge a plus

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