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Friday, March 16, 2012

We're Hiring: Application Support Manager Financial Company / NYC , VP level

Candidates MUST HAVE green card, US CITIZENSHIP, or valid current h1b with AT LEAST 3 YEARS LEFT.

Call or text 203-29-QUANT 203.297.8268 if you have any questions and are qualified for this role or others posted.

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Also include the best times to reach you over the near term (this week & or next week).

Candidates MEETING MOST OF the SPEC below will be contacted PROMPTLY.


PLEASE BE SURE TO INCLUDE your salary history (2011 base/bonus combined & 2010 base/bonus combined), location preferences, and for my notes where you have been interviewing or been submitted to in the past 6 months (as there are multiple opportunities if you are a solid techie).

Also include the best times to reach you over the near term (this week & or next week).

Candidates MEETING MOST OF the SPEC below will be contacted PROMPTLY.

Summary:  Hands on Application Support Manager for two client facing applications within Prime Brokerage business of the bank.  Person must have experience interfacing directly with business users/clients for support resolution.  Person must have experience implementing a support strategy.  Must have experience with ITIL or similar IT Service Methodology.  Person must be hands-on with most of the following:  Unix, Unix Commands, Unix scripting  (perl and/or shell), Sybase/SQL Server/SQL Queries, Citrix, Weblogic.   Will also be responsible for leading team of support analysts.    

Main Function
Primary responsibility of the role is to manage the day to day running of the App Support team, ensuring that end users of the Index and Portfolio risk solutions organization are provided with consistent, high quality support that is optimized and constantly reviewed following the ITIL methodology.
Main Duties
The Team Manager will be responsible for directly managing staff in New York and indirectly managing work load for staff in Singapore and Kiev. Setting strategy and determining team direction in line with business and IT agenda. The Team Manager will be responsible for all incident management and tracking as well as subsequent problem management protocols, to ensure that known issues are documented and appropriate next steps are taken with the relevant BTB teams. The Team Manager will also manage major incidents and take responsibility for implementing the required post-incident actions, to ensure issues do not reoccur. Production of timely post mortems and regular metric production is an integral part of this role and the candidate should be comfortable recording, understanding and presenting data charts and timelines to senior management and other stakeholders within the group
Person Requirements
Basic Qualifications
Bachelors Degree
5+ Years experience managing a team

Preferred Qualifications
ITIL foundation certification a plus
Technical support knowledge of SQL,Java,C# gained in a trade support environment
Incident and Post Mortem analysis
Unix/Windows Server administration knowledge a plus
Web Logica/JBoss a plus

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